Our consulting team helps you optimize operations, elevate guest experience, and unlock new revenue opportunities. With data-driven strategies and hands-on support, we guide you from where you are to where you actually want to be.
Our total management methodology ensures every project meets the highest standards — combining knowledge, tools, and innovation to deliver measurable results. We don’t just handle calls; we create experiences that strengthen your customer relationships.
We design solutions tailored to your needs.
Our greatest asset, over 20 years of experience specialised in the management of tourist contact centers and absolutely oriented to sales.
The equipment you need to provide the desired quality service to your customers and continuously improve.
Available in 11 languages: Spanish, Catalan, English, French, German, Italian, Portuguese, Dutch, Russian, Arabic, and Turkish
Because your success is our success, variable compensation scheme
We personalize and optimize your management: voice, email, chat, WhatsApp, social media, online reputation… incorporating smart features such as VIP prioritization, callback
We take advantage of your engine; it does not require any type of system integration or additional mapping.
Certified by ISO 9001, with a customer satisfaction rating of 9.5/10. Recording of all interactions and joint quality assessment with the hotel.
We combine consistent brand representation, high-quality guest service, operational control, and sales optimization to transform every interaction into a stronger brand perception and increased direct revenue for your hotel.
From booking to check-out and beyond, we guide every guest interaction. Our approach ensures flawless experiences that elevate your hotel’s reputation and loyalty.
We connect your brand with your customers by improving their experience across all interactions with an omnichannel strategy.
Number of contacts, calls, or customer requests received
5-40% incoming
What percentage is served?
15-25% served
Contact with sales potential
5-10% useful
Number of contacts, calls, or customer requests received
Conversion rate 35-55% ABV 5-10% vs. web
Because we deliver more than service — we deliver results.
We start by understanding your needs. Every strategy begins with insight and planning.
Our technology defines us. From PBX systems to ACD and CTI integrations, we deliver efficiency and intelligence.
We establish clear, repeatable, and efficient procedures to ensure consistent service quality.
People are the core of our service. We recruit, train, and empower professionals who embody your brand values.
We invest in talent through ongoing education — transforming agents into true brand ambassadors.
Where strategy becomes reality — our skilled team executes your customer service with precision and care.
Everything that happens between yes and go-live.
Hotel analysis and personalized proposal.
Signing of the collaboration contract and Kick-Off.
Definition of operational details.
Collection of information and specific procedures.
Definition and implementation of numbering strategy and line configuration.
Configuration of the Call Center module by the hotel.
Extra services for the Contact Center: call me back, chat, email management.
Specific training on hotel knowledge and procedures.
Redirecting existing numbers or activating new ones on websites and starting the service.
Management, operational supervision, analysis, and tracking of all outsourced channels.
